Frequently Asked Questions
Brewing answers to your most common queries.
What exactly is 'Wonky Coffee'?
Wonky Coffee is premium, high-quality coffee that might have slightly imperfect packaging or comes from surplus stock. By rescuing this 'wonky' inventory, we prevent waste and offer you gourmet beans at a fraction of the retail price.
How long will it take for my coffee to arrive?
We roast and ship daily to ensure maximum freshness. Standard shipping typically takes 3-5 business days within the continental US, and you will receive a tracking number as soon as your order leaves our warehouse.
Is your coffee ethically sourced?
Absolutely. We only partner with farms and cooperatives that adhere to Fair Trade standards, ensuring that farmers are paid fairly and the environment is respected during the growing process.
Can I return my coffee if I don't like it?
Because coffee is a perishable food item, we cannot accept returns. However, if there is an issue with your order or you are unsatisfied with the quality, please contact our support team within 14 days and we will make it right.
Do you offer a subscription service?
Yes! You can save 15% on every order by signing up for a Wonky Subscription. You can choose your delivery frequency and cancel or pause your shipments at any time through your account portal.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.